Booking Policy
Hair & Makeup Artist Booking Policy
1. Appointments & Booking
- All appointments must be booked in advance through our website, email, phone, or social media platforms.
- A non-refundable deposit of 20% is required to secure your booking.
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2. Deposits & Payments
-Deposits are non-refundable.
- Deposits must be made within 24 hours of receiving an invoice or appointment will be released.
- The remaining balance for your wedding day is due 24–48 hours before the appointment (please see contract for further details)
-Trials are charged on the day of the trial, which is deductible from your final balance if booked as part of a package.
- Accepted payment methods: Cash and Bank Transfer.
3. Travel & On-Location Services
- A travel fee applies for all services at 50p per mile.
- Parking or toll fees must be covered by the client if applicable.
- Minimum booking requirement of 2 people is required to make a booking.
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4. Cancellations & Rescheduling
-The Client may cancel this Agreement at any time. If the Client cancels 90 days prior to the
wedding date, the Client will be entitled to a full refund, less any agreed
upon non-refundable deposits. If the Client cancels 60 days prior to the wedding date, the
Client will be entitled to a 50% refund. If the Client cancels less than 40 days prior to the
wedding date, the Client will not be entitled to a refund.
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5. Late Arrivals
- A grace period of [15 minutes] is allowed. After that, your appointment may be shortened or canceled.
- Late arrivals still require full payment for the scheduled time.
-Make sure to get in touch with Zoe if you are running late.
6. Hygiene & Health
- Please arrive with a clean face and/or clean, dry hair unless otherwise discussed.
- If you are feeling unwell or have any contagious illness, please reschedule.
- The artist reserves the right to refuse service if proper hygiene protocols are not met.
7. Photos & Portfolio Use
- With your permission, photos may be taken for promotional use on social media or website. Please notify us in advance if you do not consent.
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